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Frequently Asked Questions
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How long does it take to deliver my products?It takes 3-5 working days to deliver your products. For more information on shipping and delivery, you may visit our Shipping, Handling & Refunds page.
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How is the shipping and delivery cost calculated?For small purchases, the shipping and delivery cost is calculated according to the total weight of your products. The total minimum weight for your products is 0.5kg and the cost depends on the country to where your order will be delivered. For bulk purchases the shipping and delivery cost will be calculated differently. For detailed information, you may visit our Shipping, Handling and Refunds page.
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What is the handling fee?When you directly purchase products from us. There is no handling fee for your products. For the handling fee of other services we offer, you may visit our Shipping, Handling & Refunds page for more detailed information.
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Do you offer refunds and exchanges?We do not offer refunds and exchanges.
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What about returns?If you have received a faulty or damaged product, contact us immediately. After verifying the problem, you may return the product to us and we will send you a new product. Terms and conditions apply. For more details, go to our Shipping, Handling & Refunds page.
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